The put up Zayed International Airport awarded level 3 customer experience accreditation by ACI World appeared first on TD (Travel Daily Media) Travel Daily Media.
(*3*)
Zayed International Airport (AUH) has achieved Level 3 accreditation within the Airports Council International (ACI) Customer Experience Accreditation programme, a big milestone that marks the airport’s dedication to delivering world-class visitor experiences.
Awarded in July 2025, the Level 3 accreditation represents a significant improve from the earlier Levels 1 and a pair of, each of which have additionally been efficiently renewed. It displays the airport’s dedication to inserting visitors on the coronary heart of its operations and recognises the progress made in embedding customer experience into each layer of the organisation.
The accreditation follows a interval of sustained visitors development, with AUH welcoming 15.5 million passengers within the first half of 2025 – a 13.2% year-on-year development, constructing on 28.1% development in 2024 and 44.5% in 2023. As passenger volumes proceed their upward trajectory, the airport is scaling its customer experience technique to fulfill and exceed the expectations of an increasing world traveller base.
Elena Sorlini, Managing Director and Chief Executive Officer of Abu Dhabi Airports, stated: “This recognition from ACI comes as we celebrate 17 consecutive quarters of growth, including a strong performance in the first half of 2025. As we expand connectivity to meet rising demand, we remain sharply focused on enhancing the guest experience. Achieving Level 3 accreditation reflects our ability to deliver both growth and quality, ensuring that our customer experience evolves in step with our success.”
The ACI Customer Experience Accreditation is the one world initiative of its sort that gives a complete analysis of how customer experience is built-in throughout airport operations. It assesses how successfully airports perceive, handle, and embed visitor experience into their overarching technique.
To attain Level 3, Zayed International Airport launched a sequence of focused initiatives that had been met with sturdy commendation from ACI. Among these was the launch of devoted passenger focus teams, designed to seize in-depth insights into the expectations, behaviours, and preferences of travellers.
Another notable initiative was the implementation of a visitor shadowing programme, enabling workers to watch and experience the complete airport journey from a passenger’s perspective – fostering a deeper understanding of traveller wants and instantly knowledgeable enhancements in service supply.
The airport additionally strengthened inside transparency by the common publication of its Voice of the Customer stories, that are shared throughout departments through its inside platform. In addition, Abu Dhabi Airports’ groups ensured shut alignment with key stakeholders and repair companions, embedding customer experience inside a wider operational ecosystem.
Employees, stakeholders, and passengers at the moment are actively concerned in shaping the visitor experience, with customer-centric pondering woven into day by day operations. This evolution alerts tangible progress and reinforces the airport’s drive to foster a tradition of shared possession and steady enhancement.
This recognition reaffirms Abu Dhabi Airports’ dedication to elevating each touchpoint of the visitor journey, guaranteeing each innovation, initiative, and partnership is rooted in service excellence and traveller-centric design.
The put up Zayed International Airport awarded level 3 customer experience accreditation by ACI World appeared first on Travel Daily Media.
Source link
